Ndzalama help desk

find your answers right now
Live Chat
Visit Now
Contact Us

Lets get started with questions!

We will help you to achieve your goals and embed a foundational solution to an existing query.

Quick Response time

Most preffered method of communication is live chat which is eventually a real time based communication, your query will be solved on real time basis.

Experienced Professionals

Our staff members are waiting to hear the query and give out the best solution possible.

Maximum Query

Statement of results, We do not have control over SOR's. We await SETA to endorse and then we can process certification.

Have a question?

Frequently Asked Questions

01. Certification
How long does it take to receive my Statement of Results and my certificate?

Once your portfolio was assessed, the internal as well as the external moderator from the ETDPSETA moderates it. The ETDPSETA must endorse your Statement of Results before Ndzalama can download it from the Indicium system. This process can take 6-8 weeks, depending on the SETA.

Why is my SOR taking so long?

With an ongoing changes happening with ETDPSETA there is no foretell on when, providers will have to comply with ETDP SETA until SOR's are endorsed.

What is meant by a Qualification?

A qualification is the evidence that a learner has achieved a certain level of competence. It may take the form of a certificate, a diploma, or a degree.

What is meant by a Unit Standard?

A Unit Standard is the smallest unit that can be credited to a learner. Unit Standards can stand-alone but are generally part of a Qualification. A cluster of Unit Standards, including fundamental learning, core learning and elective learning, form a full Qualification. Unit standards are the building blocks of each qualification. Each one consists of a particular “package” of information or skills. A learner or worker will complete programmes to earn a specified number of unit standards to gain a qualification. Unit standards and details about them, are listed on the SAQA website. The best way to understand unit standards is to find and read ones that are relevant to your field of work or study.

What is meant by credits?

Credits are a measure of the notional hours or learning time that it would take the average learner to meet the prescribed outcomes. This includes contact time, structured learning, workplace learning, assessment and self-study. (10 notional hours = 1 credit.)

02. Assessments
How long should i complete my portfolio?

90 days after a course workshop.

How long does it take to get feedback on my Portfolio of Evidence?

Your portfolio will be assessed and a progress letter issued to you within 10 working days after receival of your portfolio.

03. Verification
Is your institution accredited?

Yes, Ndzalama Training is accredited with ETDPSETA since 2002 and our accreditation number is ETDP0204

How often does ETDPSETA verify Ndzalama learner portfolios?

Ndzalama applies for verification on the 20th of every month. Out of experience the regularity of this process is every second month of the year.

04. Learner
How do i know which SETA i belong to?

By your qualification aspects, technically there are 21 SETA's as sector of trainings, you need to do a course from ETDP SETA before you qualify to be registered to the SETA you academically qualify to, except for facilitator as there is no registration for facilitator, which you only do facilitation course and by default your facilitator on SETA you belong to.

If I attend a learning programme at Ndzalama based on a stand-alone unit standard, will it be possible to obtain a National Qualification over a longer period of 2 – 3 years?

Yes. Learners attend courses on one stand-alone unit standard or in clusters that eventually lead to a National Qualification.

What proof do I receive that I’ve attended and meet the requirements of the course after training?

You will receive a Ndzalama Training certificate as well as an ETDPSETA Statement of Results (SOR) after you’ve submitted a Portfolio of Evidence.